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We shorten the time because we have no way of knowing whether there will be human damage after the customer receives the goods. Any item that is returned more than 3 days after received. Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. Sometimes items do become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. Manufacturing defect include: missing color, missing parts, wrong color, etc. To be eligible for a return, your item must be unused and in the same condition that you received it. We also need to eat during this difficult period, please don’t let us can only drink water due to these reasons.Ĭustomers who have purchased from us should note that all returns/exchange enquiries must be received by us within 3 days of you receiving your goods at your nominated delivery address. When you receive your ordered product, please confirm the condition at first time. Once the ordered product without any damages, we can’t offer you a refund.įigure is one of the collectibles, not like toys, after open will affect value and resales, please check before you open the transparent box, some brands will only accept application for after service when the transparent box unopened. If you see any damage, please contact us immediately. We do not accept: the real fishnet socks on the figures' ankle have 1 millimeter loose. If you can't accept it, if you have obsessive-compulsive disorder, if you are a perfectionist， please don't buy from us.Īs a middleman, we can only do our best to help customers obtain after-sales service within a reasonable range. It is normal that there are subtle differences. We shall not issue any proof of origin of delivery goods or export certificate such as export visa.Īffected by Covid-19, there will be some delay on the delivery.Īll the statues and figures are handmade by factory workers. In addition, we shall not be responsible for delays due to custom troubles and customs procedures. We shall charge the cost of shipping and returning of the goods if the member or the addressee refused the receipt of the goods due to reasons such as those duties, taxes and fees.

The carrier shall directly charge regarding those duties, taxes and fees. The member or the addressee of the goods (if the addressee and the member being different) shall bear those duties, taxes and fees. may be imposed depending on the laws and regulations of the destination countries. The tracking number will be provide after shipment.Įxcept Australia, when we ship to other countries, import duties, value added taxes, customs fees, etc. We will mark if the stuff in stock, ship from AU, fast shipping. We will decide by air shipping or ocean shipping based on the quantity. (Now we can ship to New Zealand, United States, France, Germany，Spain, United Kingdom, United Arab Emirates, Italy, Canada, Thailand, Japan, South Korea, shipping fee will be calculated automatically) Tax included.